FREQUENTLY ASKED QUESTIONS

We're here to help!

Welcome to Window Doctors! We understand that you may have questions about our services, procedures, and policies. Below, we've compiled a list of the most frequently asked questions to provide you with all the information you need. If you don't find the answer you're looking for, feel free to reach out to our customer service team for assistance.

  • How often should I have my windows professionally cleaned?

    The frequency of window cleaning depends on several factors, including your location, the surrounding environment, and personal preferences. However, we recommend having your windows professionally cleaned at least twice a year to maintain their appearance and prolong their lifespan.

  • What sets Window Doctors apart from other window cleaning services?

    At Window Doctors, we pride ourselves on delivering exceptional service through our passion for relationship building, cutting-edge equipment, and eco-friendly cleaning solutions. Our commitment to quality, reliability, and customer satisfaction sets us apart from the competition.

  • Are your cleaning products safe for the environment and my family?

    Yes, we prioritize the use of environmentally friendly cleaning products that are safe for both your family and the environment. Our cleaning solutions are biodegradable and free from harsh chemicals, ensuring a green and sustainable approach to window cleaning.

  • Do I need to be at home during the window cleaning service?

    While it's not mandatory for you to be present during the cleaning, we recommend it for the first service. This allows us to address any specific concerns, access restrictions, or preferences you may have. If you cannot be present, we are able to complete the task without direct supervision.

  • Can you clean windows in extreme weather conditions?

    We are experienced technicians able to handle various weather conditions. However, in extreme cases such as heavy rain, storms, or severe winds, we may need to reschedule your appointment for safety reasons. We prioritize the well-being of our team and the quality of our service.

  • How do you price your window cleaning services?

    Our pricing is based on several factors, including the size and type of windows, the number of windows, how dirty the windows are and the level of difficulty in accessing them. We offer free on-site estimates to provide you with an accurate quote tailored to your specific needs.

  • Do you offer any discounts or promotions?

    Yes, we frequently run promotions and discounts. Be sure to check our website regularly for the latest offers. Additionally, we offer special rates for recurring services and loyalty programs for our valued customers.

  • What measures do you take to ensure safety during the window cleaning process?

    Safety is our top priority. We strictly adhere to industry safety standards as well as useing high-quality safety equipment, to ensure a secure working environment.

  • How do I schedule a window cleaning service with The Window Doctors?

    Scheduling a service with us is easy. You can either call our customer service hotline 310-579-5597, use our online booking system on the website or email us. Our friendly staff will guide you through the process and find a convenient time for your window cleaning service.

  • Can you clean windows with hard water stains?

    Yes, we specialize in removing hard water stains. We use specialized cleaning solutions and techniques to effectively eliminate stubborn stains and restore the clarity of your windows.

  • What should I do to prepare for my window cleaning service?

    To ensure a smooth process, please remove any obstacles such as furniture or decor that may obstruct access to your windows. Clearing window sills and ensuring we can easily reach the windows will help expedite the cleaning process.

  • Are there any additional fees for extra services, such as cleaning window screens or tracks?

    Our standard pricing includes the basic cleaning of windows. Additional services like cleaning screens, tracks, or sills may incur extra charges. We will discuss any additional services and associated costs with you before starting the job.



  • Do you offer commercial window cleaning services?

    Yes, we provide professional window cleaning services for both residential and commercial properties. We are equipped to handle buildings of various sizes and types (up to 3 stories or 36').

  • How long does a typical window cleaning service take?

    The duration of a window cleaning service depends on factors such as the number of windows, their size, and the level of dirt or stains. On average, a standard residential cleaning may take a few hours, while commercial projects may vary from 2 hours to multiple days.

  • Can I trust your team in my home or office?

    Absolutely. We understand your schedule is busy thats why we offer a cohesive process from quoting your project to completing the project and payment. We prioritize professionalism, reliability, and trustworthiness to ensure your peace of mind while our team is on your property. You can also check our reviews to see what our customers say about us.

  • What payment methods do you accept?

    We accept various payment methods, including credit/debit cards, checks, and electronic bank transfers. We can walk you through step by step if need be, otherwise payment is typically due upon completion of the service.

  • What happens if it rains after my windows are cleaned?


    If it rains within 48 hours of your service and causes spots or streaks on your windows, we offer a satisfaction guarantee. Simply contact us, and we'll arrange for a touch-up to ensure your windows remain crystal clear.

  • What should I do if I notice an issue after the window cleaning is completed?

    Customer satisfaction is our priority. If you notice any issues or have concerns after the service, please contact us immediately. We will promptly address and resolve any issues to ensure you are completely satisfied with our work.

  • Do you provide services on weekends or holidays?

    Yes, we offer flexible scheduling options, including weekends and holidays. Please note that these slots may fill up quickly, so it's advisable to book in advance for these special dates.

Power Washing FAQ

  • What surfaces can be power washed?

    Power washing is versatile and suitable for various surfaces, including concrete, brick, siding, decks, fences, and more. Our experienced team assesses each surface to determine the appropriate pressure and cleaning method.

  • How often should I consider power washing my home or business exterior?

    The frequency of power washing depends on factors like weather conditions, the surrounding environment, and the type of surface. Generally, it's recommended to power wash your property annually to maintain its appearance and prevent the buildup of dirt, mold, and algae.

  • Is power washing safe for my plants and landscaping?

    Yes, we take precautions to protect your plants and landscaping. Before starting the power washing process, we water the surrounding vegetation and cover delicate plants. We are trained to minimize any potential impact on your landscaping.

  • Can power washing remove graffiti or tough stains?

    Absolutely. Power washing is highly effective in removing graffiti, oil stains, mildew, and other tough stains. We use specialized cleaning solutions and adjust pressure settings as needed to tackle specific stains and blemishes.

  • Do I need to be present during the power washing service?

    While it's not necessary for you to be present during the entire service, we recommend being available at the beginning to discuss specific concerns and areas of focus. We are trained to work efficiently and professionally without direct supervision.

  • Are your power washing services environmentally friendly?

    Yes, we prioritize environmentally friendly practices. Our cleaning solutions are biodegradable and safe for the environment. We also adhere to local regulations to ensure responsible water usage and disposal.

  • Can you power wash multi-story buildings or high-rise structures?

    Certainly. Our team is equipped with the necessary tools and expertise to power wash multi-story buildings and high-rise structures. We follow strict safety protocols and use specialized equipment to reach elevated areas. (Up to 3 Stories or 36')

  • How do you determine the appropriate pressure for power washing?

    We assess each surface individually to determine the optimal pressure for effective cleaning without causing damage. We consider factors such as material, condition, and the presence of any delicate features.

  • Do you provide power washing services for commercial properties?

    Yes, we offer power washing services for both residential and commercial properties. Whether you need to revitalize your home's exterior or maintain the cleanliness of your business premises.

  • Can power washing help with pest control?

    Power washing can remove dirt, grime, and mold, which are environments where pests thrive. While it's not a direct pest control method, maintaining a clean exterior can contribute to a less hospitable environment for pests.

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